Returns Policy

General Policy: For any questions about returns or exchanges, please don't hesitate to contact our team via phone, text, or email. We would be happy to help!

• We accept returns on unused, unopened stock products within 30 days of ordering.
• For specific return policies, please refer to the product category below or contact our team.

Area Rug Returns

• Our rugs are custom-made to order and cannot be returned after fabrication or delivery.
• To cancel an order:
  • Contact help@homecarpet1.com within 24 hours of placing your order
  • After 24 hours, no cancellations, exchanges, or refunds are possible

Carpet Returns

• Due to the custom nature of carpet cutting and installation, we do not accept returns on unused carpet.
• Our team works closely with customers to accurately measure spaces and determine appropriate carpet amounts.
• It's typical to have leftover carpet after installation.

Tile & Stone Returns

• Unused, unopened boxes of stock tile can be returned within 30 days of purchase for a refund or exchange.
• Custom or special order tiles are not eligible for return.
• Return requirements for orders placed in Chicago:
  • Bring the tile to our showroom
  • Provide the original receipt
  • Tiles must be in original packaging and resalable condition
• For returns from outside Chicago:
  • Customer is responsible for shipping costs
  • Tile must arrive in usable condition

Vinyl Returns

• Unused, unopened boxes of stock vinyl can be returned within 30 days of purchase for a refund or exchange.
• Special order vinyl is not eligible for return.
• Return requirements for orders placed in Chicago:
  • Return to our showroom
  • Bring the original receipt
  • Vinyl must be in original packaging and resalable condition
• For returns from outside Chicago:
  • Customer is responsible for shipping costs
  • Vinyl must arrive in usable condition

Hardwood Returns

• Unused, unopened boxes of stock hardwood can be returned within 30 days of purchase for a refund or exchange.
• Custom or special order hardwood is not eligible for return.
• All hardwood products featured on our website are custom or special order, and are therefor not eligible for return.
• A restocking fee of 15-20% may apply.
• Requirements:
  • Original receipt required
  • Hardwood must be in original packaging and resalable condition

More questions? Please check out our FAQ page.