Privacy policy
We care about your privacy! The following discloses our information gathering and dissemination practices for Home Carpet One's website ("Website").
Personal Information Collection
Home Carpet One may collect personal information such as name, telephone number, email address, date of birth, home or business and mailing address when you access certain areas of our website that provide for the purchase of products, require registration for certain services, or if you require more information about those products/services ("Personal Information"). If you decide to purchase our products/services, we may need to collect certain additional information, like your credit or debit card number and expiration date. Unless specified below, Home Carpet One will not use and/or disclose your Personal Information for any purposes other than for which it was originally collected. Home Carpet One will not, under any circumstances, sell your Personal Information.
How Home Carpet One Collects Personal Information
Home Carpet One may use various tools to collect information about you, your computer access points, and the web browser that you use to connect to our Website. For example, cookies are small text files that we place on your computers' or devices' hard drive or other storage device when you visit our Website. We may use cookies to personalize your interactions with our Website. You do not have to accept our cookies and you may set your browser to restrict their use and you may delete them after they have been placed on your hard drive or other storage device. If you do not accept or delete our cookies, some areas of our Website may take more time to work, or may not function properly.
Home Carpet One may also collect additional information from your web browser each time you visit our Website. We may collect information about the pages that you visit and the time spent on each web page or area of the Website, the promotions or advertisements that you click on, and other actions that you take while using our Website. This information may include your internet protocol ("IP") address, the type of browser, the time that your browser was used to access our Website, and the address of any website that you may have used to link to this Website.
Our Internet Service Providers may also use other standard web-based technologies to analyze your movements while accessing our Website. The technologies include web "beacons," "pixel tags," and "clear gifs." These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Website, and help determine the best use for the Website content, and product and service offerings.
Choice
Prior to using our website, Home Carpet One will offer you the opportunity to choose to (Accept) this Privacy Policy or cease use of the website. Your Personal Information will not be collected unless and until you click (Accept).
Our Use and Disclosure of your Personal and Non-Personal Information
Home Carpet One may use the services of independent companies to provide certain services to you, including, without limitation, website hosting services, credit card processing, order processing and shipping services, and guest surveys ("Internet Service Providers" or "Authorized Third Parties"). Home Carpet One may share your Personal Information with the Internet Service Providers as appropriate. We will not share Personal Information with outside third parties without your consent, except to the extent necessary to complete your request for products and services offered through our Website.
Home Carpet One may use your Personal Information to contact you via text, mail, e-mail (provided that you opted-in to receive e-mails from us), or telephone in order to give you updates about our special events, new services, current information regarding our products, or other promotions that may be of interest to you
Access and Storage
Home Carpet One collects your Personal Information such as IP addresses for analytics. Employees of Home Carpet One will have access to such Personal Information on an as-needed basis. We store your Personal Information on secure servers and take reasonable precautions to protect it from unauthorized access, use, or disclosure.
Account Holders
You may be required to provide Personal Information when you create an online account on Home Carpet One’s Website. We will only store the necessary Personal Information while your account is active. Upon the deletion of your account, Home Carpet One will delete all Personal Information possible in compliance with applicable laws and orders.If you create an account, your username and password are for your personal use only and you are responsible for maintaining the confidentiality of your account information. You agree to accept responsibility for all activities that occur under your account or password. Home Carpet One reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.
By creating an account, you are agreeing to receive direct mail and email correspondence/marketing from Home Carpet One and/or any of its affiliates and partners, unless you opt out as described in section 7.
Text Alerts
In order to opt-in to receive text alerts from Home Carpet One, you may text 224-269-7664 and/or provide a valid mobile number and consent to Home Carpet One where requested by Home Carpet One on homecarpetone.com. You represent and warrant that you own or control the account for any mobile phone number you provide to home Carpet One. Message frequency varies. Message and data rates may apply.
By opting in to this service, you consent to receive mobile text alerts using an automatic telephone dialing system. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.
Opting Out of Marketing and Transfers; Updating Information about You
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our select affiliates or partners (via direct mail or email), please let us know. You may send us an email at help@homecarpet1.com or postal mail to 3071 N Lincoln Avenue, Chicago, IL 60657. Please include your full name, email address, mailing address, and specifically what information you do not want to receive.
To update or correct your contact information, please contact us using the same methods. You may use one of the following statements in your message to us:
- I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.
- I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.
You may also click the designated "unsubscribe" link contained in all email advertisements to be removed from future email updates.
Please allow up to five (5) business days for email requests and 6-8 weeks for postal mail requests to be processed.
We may need to contact you via phone, email or mail to address questions or issues specific to your order, even if you have opted to not receive marketing communications from us.
Photographs
Home Carpet One has obtained ownership and/or licenses/consents to use all photographs contained on our Website.
Personal Information Collected During the Previous Year
During the previous year, we have collected the following categories of Personal Information:
- Functional Cookies - geographic information
- Performance and operational cookies - traffic/analytics
- Marketing and targeting - geographic and demographic information
We have obtained the above categories of Personal Information via the following sources:
- Our Website
- Analytics tools (such as Google Analytics)
- Marketing platforms
This Personal Information has been collected for the following purposes:
- To improve website functionality and user experience
- To analyze website traffic and user behavior
- To provide targeted marketing and improve our services
Deleting Your Personal Information
You have the right to request deletion of your Personal Information. To do so, please contact us at help@homecarpet1.com. Please note that we may be required to retain certain information for legal, financial, or business purposes. If you wish to control and remove cookies, this can be done via settings in your web browser.
We will respond to your request to delete Personal Information within a reasonable timeframe, typically within 30 days. If we need additional time, we will inform you of the reason and extension period in writing.